FAQ
Frequently Asked Questions (FAQ) – Farbeg
Welcome to the Farbeg FAQ page! Here you’ll find clear answers to the most common questions about our products, orders, shipping, and returns. If you can’t find what you’re looking for, our team is always happy to assist.
General Questions
Q: What is Farbeg?
A: Farbeg is a Hong Kong–based brand, offering a curated range of timeless, high-quality products designed for style, comfort, and everyday confidence.
Q: How can I contact you?
A: You can reach us anytime at:
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Email: hello@farbeg.com
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Phone: +852 9290 7926
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Address: 80 Fuk Wing Street, Kowloon, 999077, Hong Kong
Orders & Payments
Q: How do I place an order?
A: Simply browse our collections, add your favourite items to your cart, and complete checkout using one of our secure payment methods.
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, and American Express. All transactions are processed securely in Hong Kong Dollars (HKD).
Q: Can I cancel or modify my order?
A: Yes, as long as your order has not yet been processed or shipped. Please contact us immediately at hello@farbeg.com or +852 9290 7926.
Shipping
Q: What are your delivery times?
A: Orders are processed within 1–2 business days, with delivery across Hong Kong typically taking 5–8 business days after dispatch. Most customers receive their parcels within 6–10 business days from order confirmation.
Q: Do you offer free shipping?
A: Yes — we offer free standard shipping on all orders within Hong Kong, with no minimum purchase required.
Q: Can I track my order?
A: Absolutely. Once your order has been dispatched, you’ll receive a confirmation email with a tracking link to follow your parcel in real time.
Returns & Refunds
Q: What is your return policy?
A: You can return or exchange any eligible item within 30 days of delivery, provided it is unused, unworn, and in its original packaging with tags and accessories included.
Q: Are there items I cannot return?
A: Yes. For hygiene and customisation reasons, we cannot accept returns of personalised items, tailor-sized products, underwear, socks, or any product marked “Final Sale” on its product page.
Q: How do I start a return?
A: Email us at hello@farbeg.com within 30 days of delivery. Please include your order number, reason for return, and photos if the product is defective or incorrect. Once approved, we’ll send you a free prepaid return label (PDF) and step-by-step instructions.
Q: How long does a refund take?
A: Refunds are typically processed within 14 business days after we receive and inspect your return. Funds are always issued back to your original payment method in HKD.
Q: Do you offer exchanges?
A: Yes. Exchanges are accepted within 30 days for eligible items. You can request a different size, colour, or style of equal value. Contact hello@farbeg.com to reserve your replacement.
Products
Q: Are your products high quality?
A: Absolutely. Each Farbeg product is designed with premium materials, attention to detail, and durability in mind — so you get timeless style that lasts.
Q: How do I choose the right size?
A: Every product page includes a detailed size guide. If you need personalised help, our support team will gladly assist you in finding the best fit.
Account & Privacy
Q: Do I need an account to shop?
A: No, you can check out as a guest. Creating an account, however, allows you to track your orders, save your details, and enjoy faster checkout in the future.
Q: Is my personal information secure?
A: Yes. We use SSL encryption and secure payment gateways. Your personal data is handled in line with Hong Kong’s Personal Data (Privacy) Ordinance. For more details, please review our Privacy Policy.
Contact Us
If you have any questions or need assistance, we're here to help:
Email: hello@farbeg.com
Phone: +852 9290 7926
Address: 80 Fuk Wing Street, Kowloon, 999077, Hong Kong
Business Hours (HKT): Mon–Fri 9:00 AM – 6:00 PM | Sat–Sun 10:00 AM – 2:00 PM
Average Response Time: 24–48 hours
For more ways to contact us, visit our Contact Us page.