Payment Policy

Payment Policy – Farbeg

At Farbeg, we strive to make your shopping experience seamless, secure, and hassle-free. Below you’ll find information about accepted payment methods, transaction processing, and refund timelines.

Payment Methods

We accept the following secure payment options:

  • Credit/Debit Cards: Visa, MasterCard, American Express

All payments are processed in Hong Kong Dollars (HKD $).

Payment Processing

Order Confirmation

Once your payment is successfully completed, you will receive a confirmation email containing your order number and purchase summary.

Secure Transactions

All payments are processed using SSL-encrypted, PCI-DSS compliant payment gateways. This ensures your financial and personal data are fully protected during checkout.

Pricing and Promotions

Prices

All prices listed on our website are in HKD and include any applicable local taxes where required.

Promotions

Promo codes or discounts must be entered during checkout and cannot be applied retroactively to past purchases.

Price Adjustments

We reserve the right to change pricing, promotional offers, and product availability at any time without prior notice.

Failed Transactions

If your payment fails, we recommend you:

  • Double-check the card details entered

  • Ensure sufficient funds or credit is available

  • Try a different payment method

Refunds

Refund Timeline

If your return or cancellation request is approved, your refund will be processed within 14 business days to your original payment method.

Shipping Fees

If your return is due to an error on our part (e.g., defective or incorrect item), we’ll cover the return shipping costs. Otherwise, original shipping charges are non-refundable.

For full return details, please refer to our Refund & Return Policy.

Payment Security

Your safety is our top priority. We use:

  • SSL encryption for all site communications

  • Secure payment processors

  • Advanced fraud detection systems

These measures are in place to ensure your data remains safe and confidential.

Contact Us

If you have any questions or need assistance, we're here to help:

Email: hello@farbeg.com
Phone: +852 9290 7926
Address: 80 Fuk Wing Street, Kowloon, 999077, Hong Kong

Business Hours (HKT): Mon–Fri 9:00 AM – 6:00 PM | Sat–Sun 10:00 AM – 2:00 PM
Average Response Time: 24–48 hours

For more ways to contact us, visit our Contact Us page.